Empowerment and training
The Art of Professional Selling and Customer Relations
The Art of Professional Selling and Customer Relations
Develop your skills in professional selling and the art of customer relations, and learn the latest sales and persuasion techniques, as well as how to build long-term customer relationships that achieve sustainable success for your organization or project.
Learning objectives
Mastering the Stages of the Professional Sales Process from Prospecting to Closing
Developing Effective Communication, Persuasion, and Negotiation Skills
Building Sustainable and Trust-Based Customer Relationships
Handling Customer Objections Professionally
Using CRM Tools to Manage Customer Relationships
Prerequisites
Lecture schedule and syllabus
First wek:
Fundamentals of Professional Selling
Lecture 1:
The Philosophy of Modern Selling and the Mindset of a Successful Salesperson
Lecture 2:
Stages of the Sales Process and How to Navigate Between Them
Practical exercise:
Sales Process Simulation
Second week:
Persuasion and Communication Skills
Lecture 3:
The Art of Active Listening and Understanding Customer Needs
Lecture 4:
Persuasion Techniques and Building Trust
Workshop:
Sales Role Play
Third week:
Customer Handling
Lecture 5:
Customer Types and How to Deal with Each Type
Lecture 6:
Handling Objections and Closing Deals
Case study:
Sales Role Play
Forth week:
Customer Relationship Management
Lecture 7:
CRM Systems and Customer Relationship Management Tools
Lecture 8:
Building Loyalty Programs and Customer Retention
Final project:
An Integrated Sales Plan
Coach information
A Distinguished Team of Specialized Trainers
The program features a distinguished team of specialized trainers and experts in this field, possessing extensive practical experience working with civil society organizations and non-profit institutions at both the regional and international levels.
Course registration
150
% discount
20
Start date:
Duration:
Level:
the language:
According to the Target Audience
Certificate:
Accredited
What you will get:
Mastering the stages of the professional sales process from prospecting to closing the deal.
Developing effective communication, persuasion, and negotiation skills with customers.
Handling customer objections professionally and building trust with them.
Using CRM tools to manage and organize customer relationships.