Empowerment and training
Excellence in institutional performance according to the European EFQM model standards
Excellence in institutional performance according to the European EFQM model standards
Learn about the European Foundation for Quality Management (EFQM) model for organizational excellence and how to apply its standards in non-profit organizations to achieve outstanding performance levels and build a culture of continuous improvement and organizational development.
Learning objectives
Understanding the philosophy and standards of the EFQM model for organizational excellence
Applying self-assessment tools according to the model's criteria
Identifying areas for improvement and building development plans
Building a culture of excellence and continuous improvement in the organization
Preparing for corporate excellence awards
Prerequisites
Lecture schedule and syllabus
First wek:
Introduction to the EFQM model
Lecture 1:
The origin and development of the EFQM model
Lecture 2:
Model criteria and their interconnected relationships
Practical exercise:
Read the excellence report
Second week:
Enabler standards
Lecture 3:
Leadership and Strategy at EFQM
Lecture 4:
Human Resources, Partnerships and Resources
Workshop:
Evaluating enabler criteria
Third week:
Results criteria
Lecture 5:
Customer, Human Resources, and Community Results
Lecture 6:
Key performance results and their measurement
Case study:
An EFQM award-winning organization
Forth week:
Self-evaluation and development
Lecture 7:
RADAR Self-Assessment Methodology
Lecture 8:
Building a development plan based on EFQM
Final project:
Self-evaluation report
Coach information
A Distinguished Team of Specialized Trainers
The program features a distinguished team of specialized trainers and experts in this field, possessing extensive practical experience working with civil society organizations and non-profit institutions at both the regional and international levels.
Course registration
150
% discount
20
Start date:
Duration:
Level:
the language:
According to the Target Audience
Certificate:
Accredited
What you will get:
Understanding the philosophy and standards of the EFQM model for organizational excellence and applying them in your organization.
Conduct self-assessment according to the model's criteria using the RADAR methodology.
Identify areas for improvement and build development plans based on real data.
Building a culture of excellence and continuous improvement within your organization